• Member Services Representative - Full Time - Hartselle

    Posted: 03/09/2023


    241 US 31, Hartselle, AL 35640, United States of America
    It's fun to work in a company where people truly BELIEVE in what they're doing!

    We're committed to bringing passion and customer focus to the business.

    We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
    Essential Duties and Responsibilities
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • Take prospective members on tours.
    • Sign up new members calculating rates and monthly payment amounts.
    • Assist the Club Manager in counting out the drawer as needed.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    • Completing daily assigned within first hour of your shift.
    • Helping complete priority cleaning list each day.
    • Completing walk-around and bathroom checks periodically.
    • Helping complete any special cleaning projects as needed.
    • Other duties and responsibilities based on club needs.
    • Must be 18 years of age or older.
    • High School diploma/GED equivalent required.
    • Customer service background preferred.
    • Basic computer proficiency.
    • Punctuality and reliability are a must.
    • Ability to work independently as well as part of a team.
    • A positive, upbeat attitude and a passion for fitness and health!
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    Physical Demands
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shift.